There has been a fair amount of hype surrounding conversational interfaces or conversational UI lately and for good reason. Interfaces that allow users to interact with the machines using natural language processing either by talking or writing – akin to human-to-human conversations. With every passing day, we get closer to bridging the gap of natural communication between man and machine.
These days, the process of filling out a form or sharing your information on most websites has become less tedious and more informal due to the wide adaptation of conversational UI. However, prior to the steady adaptation of conversational UI, one had to trudge through a barrage of web forms in order to access content or seek out information.
Even as of today, how many web forms are filled out every day across the Internet? Thousands and thousands of them, right? From government portals to the most obscure blogs, it is hard to imagine a website not having at least one form – just one of those necessary evils. Web forms are pretty much the evolution of their paper counterparts. A collection of labels, boxes, and circles designed to receive a limited level of input and make it easier for data to be processed. The web forms come with their own set of constraints on the interface level, in order to ensure uniformity of data being collected and subsequently processed. Looking back, web-based forms were nowhere close to the ones we have today.
Forms before the Internet
Seems nightmarish, doesn’t it? Your typical form with multiple questions and square blocks for answers resulting in half-hearted responses from our side and a tendency to leave out details just to be done with the task. On top of that, the whole idea of having to wait in an endless admin-desk queue and progressing at a snail’s pace sounds repugnant, to say the least. This is often the reason why most folks don’t relish filling out any sort of forms.
The early days of the World Wide Web: 1991 – 1998
The foremost years of the Internet (1991-1996) stay obscure as far as traditional web forms are involved. Truth be told, at this point, we no longer have the means to access and examine how they looked back then. As we all know, in an exceedingly short time, the World Wide Web (WWW) became a highly accepted as well as populated medium and pretty soon, almost every website had custom web forms, albeit, extremely elementary.’
Interestingly, prior to the adoption of web-based forms, client feedbacks were processed through executable files running on the hard disc. It truly was a tedious task to search out something like a web contact form (back then, they ran on an interface that was uninteresting and dull, to say the least – HTML based with none or minimal CSS) wherein for subscribing to a service, you possibly had to download a form, fill in a hard copy and then send it to the webmasters via postal services. The web forms at that point principally …read more
Read more here:: B2CMarketingInsider