Many exciting trends and developments hit the world of email marketing in 2018 as email turned 40 years old – from the emergence of AMP for Gmail to mobile email reaching its long-awaited tipping point.
As we head into 2019 and marketing budgets “refill,” it’s our chance to give our email programs a restart and refocus our efforts on innovation and speed to keep pace with the demanding customer. In 2019 we can expect consumer expectations for quality content to increase – it’s become an annual tradition. Marketers will need to leverage new technologies and disciplines to continue to push the boundaries. Email programs will become even more personalized and more interactive, and as a result, more effective at driving revenue and brand loyalty.
To achieve these lofty goals and marketing dreams, below are my predictions for 2019 changes in the email marketing landscape you should be most aware of.
Personalization will put the right content in front of the right customers
Email marketing content can and should be more deliberate based on customers behavior, and I believe in 2019 we will see this become more prevalent in marketing strategies. Marketers have no excuse not to personalize email content based on the plethora of data they capture from browsing, purchase histories and email preferences.
The use of this data is becoming less “creepy” and using it in a deliberate way can deliver success. If you haven’t done so already, you should make it a priority to collect and use more data for personalization in content execution. Marketers should implement/expand their current preference centers for content choices or follow browse, purchase, click and open behavior to identify the content that piques subscribers’ interest most.
This process will get even more scientific as marketers push vendors for perfection. In 2019, marketers will continue to test AI platforms, while pushing vendors to handle their AI needs and automate at a larger scale. This innovation in technology should enable marketers to identify content combinations that perform better, faster and more efficiently.
The growth of mobile average order value
Historically, mobile average order value (AOV) has lagged behind its desktop counterpart because consumers are less likely to make big-ticket purchases (e.g., large, expensive items) on-the-go. In 2019, we’ll see this gap close. In fact, Yes Marketing data from Q3 shows significant growth in mobile average order value (AOV) for the first time in a long time. In Q3 of 2018 mobile AOV was $66.40, just $20 less than the $86.20 desktop AOV – and this is just the start.
In the year ahead, it will become more common for subscribers to purchase larger orders on mobile devices as the user experience gets better. To take advantage of this trend, brands will need to gain subscribers’ trust by offering detailed product content, more images and videos, or customer testimonials to push subscribers over the edge.
The continued rise of interactive content
As in 2018, I’m a firm believer in interactive content and I’m predicting it will continue to take off in …read more
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