How to Get a Handle on Rising Unsubscribe Rates

By kniemisto


You checked the report and confirmed it: your email unsubscribe rate is creeping up. You noticed it rising slightly in the past few months, but it’s really starting to get out of hand. What do you do?

One thing you can’t do is ignore it. A high unsubscribe rate can seriously hurt your reputation as a sender and could even impact your ability to hit the inbox. If it goes on for long enough, a high unsubscribe rate could affect your email conversion rates and even impact overall revenue.

But you’ve caught it in time to fix it. You know your unsubscribe rate is increasing, and you know you have to do something to intervene. But what?

If your buyers are tired of hearing from you via email or are not interested in your marketing efforts, you can make specific changes to improve engagement.

In this blog, I’ll show you how to implement new tactics to improve your email marketing and slow down your unsubscribe rate.

A Few Segments is Not Enough

If your unsubscribe rate keeps climbing, it may be because you’re not delivering relevant or timely messages to your audience. Studies have shown that 50% of consumers unsubscribe from an email list due to irrelevant emails. Ecommerce buyers will often unsubscribe when a particular email pushes them over the edge to annoyance. It could be that a message is particularly unhelpful or is far off the mark for your buyers. It’s up to you to make sure that you never send an email that drives any of your buyers to unsubscribe.

There’s no way to guarantee that your audience stays engaged, however you can do a better job of sending messages that are relevant to their needs and wants. If you more deeply segment your email list, you’ll be able to automatically send messages that are tailored to their interests. With real-time data on buyer behavior, you can send emails to segments like:

  • Loyal customers who have purchased more than 3 times
  • Buyers who haven’t engaged in 30 days and are at-risk
  • Buyers who are interested in a specific product or product category

Segmenting can be much more than just sending out emails to specific demographics like age and gender. You can drill down to create more specific segments based on the customer lifecycle and buyer actions, decreasing the chances that your buyers decide to unsubscribe. And while segmentation can help ensure that people are getting the most relevant content, it’s just as important to make sure they’re NOT getting content that isn’t relevant. In fact, with proper segmentation, it’s not uncommon to send fewer emails to each customer.

Personalize Every Single Message

In addition to better segmenting your audience, you can use that same customer data to personalize every email you send out. Research has shown that buyers respond positively to personalization in email marketing. In fact, personalization can reduce acquisition costs by up to 50% and increase the efficiency of marketing spend by 30%, according to McKinsey.

But …read more

Read more here:: marketo-email-marketing

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